AGB`s

Ticket office opening times:

From 8:30 am to 4 pm, during offi ce hours in the tourist information
offi ce in Hermagor. Advance booking of ski passes for
the next day from 3 pm is possible.

Operating times:

From 03rd Dec. 2011 to 15th April 2012 daily from 9 am to
4:15 pm continuously. Millennium-Express daily from 8.30
am to 4:45 pm. On 24th Dec. lifts operate from 9 am to 3 pm

Conditions of sale / carriage:

There are no price reductions or payment refunds available in case of lost ski passes, lift facilities out of service due to bad weather, limited piste and facility services or any other events. Any person disregarding barriers, directions and instructions of lift personnel will be refused transport without entitlement to a payment refund. Instructions given by the lift  personnel must be followed. Please use lift access facilities in an appropriate manner. Only passengers with a valid ticket are covered by the insurance policy (according to the Railway Act)! The purchase of a inter-regional ski pass (e.g. Carinthian Ski Pass) entitles the holder to use the ski pass as ticket at lift facilities in partner skiing areas. A contract of carriage shall only be effective with the company whose facilities and pistes are used at the time. In the event of injuries/damages caused by the use of facilities and pistes, only the cable car / lift provider of the skiing area where the incident has occurred shall be liable towards passengers.

Controls and misuse:

Strict controls with electronic reading devices are in place at all access points throughout  the entire skiing area. Tickets must be shown to the lift personnel when requested. Ski passes are not transferable! Any misuse of the ski pass, including use by a third person or applying the incorrect age group, will be punished and will lead (subject to payment of a fi ne or a criminal charge) to seizure of the ski pass without compensation. The ski pass holder must keep the ski pass in a safe place and any loss or theft must be reported  immediately. The resale or passing on of ski passes and vouchers is STRICTLY  PROHIBITED!

Photo/Data protection:

The customer consents to the collection, storage and processing of personal photographic images at ticket issuing and access points for inspection purposes and for the prevention of ticket misuse. With the purchase of a personal ski pass consents the card holder to automatic registration, collection and processing of personal data for  inspection purposes, prevention of ticket misuse and customer service purposes.

Refunds only for multi-day ski passes:

A refund can only be obtained following a sporting accident and is issued exclusively to the injured person when the ski pass is handed in at one of the places of issue. Refunds are made in cash. The days from the issue of the ski pass to its handing in are regarded as days of use. If the pass is handed in before 10 am, this day is not counted. Interruption does not count! The day of the accident or the beginning day is decisive. Only a medical certificate from the doctors of the district of Hermagor or from a local hospital will be accepted and must be produced for every refund. There can be no refund for family members who have to leave prematurely with the injured person!

Overlapping of seasons:

Our computers will automatically calculate a mixed price, should you stay across two different seasons.

Accidents:

Please report any accident at the nearest lift station, stating the location of the accident. A First Aid Centre with medical cares has been set up in Sonnleitn. A designated helicopter is available for serious accidents.

Loss of ski passes:

A lost ski pass will be blocked and a replacement pass will be issued on presenting the receipt for the ski pass.

Rules for ski mountaineers on ski pistes:

Ski pistes are, primarily, for cable car and lift users; therefore, ascending on foot is permitted exclusively at the edge of the piste and only with a valid ski pass. It is strictly forbidden to cross pistes, take along dogs and to set foot on the pistes between 5 pm and 8 am! This could be life threatening.

Fresh snow

The ski lift operators constantly try to provide best piste conditions every day. However, we ask for your understanding that after fresh snowfall it is not always possible to groom all pistes at the same time, even when making use of the full piste basher capacity. Furthermore, we do not guarantee excellent piste quality after snowfall as the fresh snow does not always perfectly compact with the snow covering of the piste underneath.
   

Age restrictions for discounts:

It is necessary to appear in person and to provide an valid ID card/passport at the ticket office in order to receive a discounted ticket.

Adults:
born between 1947-1992

Youth:
born between 1993-1996

Children:
born between 1997-2005

Senior Citizens:
born 1946 and before

Bambini:
born 2006 and after

Oldies:
born 1937 and before

Disabled:
rates for children apply if the disability is at least 60% and a valid disability card is provided.

KeyCard:
EUR 5,00 deposit for contactless media (key card). The deposit is refundable if the KeyCard is returned undamaged.