Terms & Conditions

Terms of Sale and Transportation:

Tickets are in general not transferable! Lost tickets cannot be replaced, a new ticket must be purchased. Payments for tickets will not be refunded in case that lift facilities have to close due to adverse weather conditions or any other unforeseeable events. Attempts to use lift facilities without a valid ticket or the misuse of tickets will be reported to the police and the ticket will be revoked immediately. Instructions by lift personnel must be followed without exception.

Operating times:
28.11.2009 until 11.04.2010 daily from 9.00 am - 4.15 pm non-stop.
Millennium-Express daily from 8.30 am - 4.45 pm.
Operating times on 24.12. from 9.00 am -3.00 pm.

Overlapping Seasons: 

Our computers will automatically calculate a mixed price, should you stay across two different seasons.

 

Refunds for Multi-Day Ski Passes only:

A refund can only be obtained following a sports accident. Refunds are exclusively issued to the injured person when the ski pass is handed in at one of the places of issue. Refunds are made in cash. The refund includes the days from the issue of the ski pass up to the day it was handed back. A day is not counted as use-day if the pass is returned before 10 am.  The day of the accident or when the accident happened is decisive for a refund entitlement. Only a medical certificate from doctors in the Hermagor District or from a local hospital will be accepted and must be presented for every refund claim. There are no refund entitlements for family members who have to leave prematurely in order to accompany the injured person!

The same procedure is applicable for refunding season tickets. The refund will be 50% of the purchasing price if the ticket is returned before 15.01.2009. A refund of a third of the purchasing price will be made if the ticket is returned before 14.02.2010.
   
Lost Ski Passes:
It is possible to block lost ski passes and receive a replacement ski pass on presentation of a purchasing receipt.
   
Ticket Controls and Misuse:
Strict ticket controls with the help of electronic reading devices are in place at all lower termini of the mountain cable railways. Tickets must be shown to the lift personnel when requested. On-the-spot controls take place across the entire skiing area. Please use the access facilities as instructed by the lift personnel and/or as described on the information boards. Please note that only passengers with a valid ticket are insured under the provisions made in the Austrian Railway Act.  

   
Accidents:
In case of an accident, please contact the nearest lift station with detailed information about the location of the accident. A first-aid station providing medical assistance is located in Sonnleitn. In case of a serious accident, a helicopter is constantly on standby.
   
Information Signs:
Please observe all information signs. Any person disregarding barriers, information signs and instructions by lift personnel will be excluded from further transportation and is not entitled to a refund of the ticket price.
   
Safety:
In order to enable everyone to enjoy a pleasant skiing holiday, please adhere to the international Rules of Conduct on Ski Slopes. Be considerate and ski responsibly. Our signposted and groomed pistes are checked after end of operation every day. Skiing away from the pistes at your own risk! All piste and ski track boundaries are there for a reason.

Discounts - Age Limits:
In order to receive any discounts, is it necessary to present a valid identification document and to be personally present when purchasing a ticket.

Bambini-/Oldie-Ski Pass:
Children born 2004 and later are issued with the Bambini-Ski Pass. Ladies/Gentlemen born 1935 and before are issued with the Oldie-Ski Pass.

Children:
Children born between 1995 and 2003 are entitled to a discounted child tariff. Children born 2004 and later do not require a ticket if their parent/s accompany them on the same means of transport.

Young Adults:
Young persons born between 1991 and 1994 are entitled to a discounted youth tariff.

Seniors:
Persons born 1944 and before are entitled to a discounted senior tariff.

Disabled:
Persons with a disability grade of  60% and higher are entitled to child tariffs on presentation of a valid disability card.

KeyCard:
EUR 5,00 deposit required. The deposit will be refunded if the KeyCard is returned undamaged.